TRI| TOURIST EXIT SURVEY

TOURIST EXIT SURVEY

Tourism Research Institute a State cooperation under the Ministry of Tourism, Wildlife and Heritage is conducting a Tourist Exit Survey for international travellers.

The objective of the study is to capture tourist's perception about the experience of the Kenyan tourism products.

We would like to invite you to participate in this study.

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1/3Demographics

1.1. What is your nationality?

1.2. Which Country do you reside in?

1.3. What is your Gender?

Male Female Prefer Not to Say

1.4. Your age (category in years)

1.5. What is your highest level of education?

2/3Trip Characteristics

2.1. What was your main purpose of travel?

2.2. On this trip which other activity did you participate in?

Wildlife viewing

Mountain climbing

Cultural tours

Sightseeing

Hiking

Shopping

Preparing Kenyan meal

Visit to Historical/Archaeological site

Bird watching

Ballooning

Beach tourism

Attending a conference

2.3. How many people were in your travel party (including yourself)?

2.4. What sources of information did you use when planning for the trip?

Previous experience

Social Media

Travel agents

Accommodation websites

Online booking platforms

Word of mouth/recommendation from a friend or family member

Websites of specific attractions and activities

Adverts and promotional campaigns

TV and radio adverts

2.5. How long was your trip?

2.6. How often do you take vacations or trips?

2.7. Who made most of your travel arrangements?

2.9. What was your mode of travel into Kenya?

2.10. What was your mode of travel within Kenya?

Tour vehicle

Private car

Train

Air plane

Public road transport

2.11. Which type of accommodation did you use?

2.12. Was the trip all-inclusive with respect to cost implication?

What was your currency

What was the total expenditure

What was your total expenditure on:

Transport
Accommodation
Food and drinks
Park fees/other entry fees
Recreational activities
Others (ratings)(specify)

3/3TOURIST EXPERIENCE

3.1. How satisfied were you with your overall experience?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

3.2. How would you rate the quality of the accommodations you stayed in during your trip?

Excellent

Very good

Good

Fair

Poor

3.3. How satisfied were you with the variety of activities and attractions available in the destination?

Very satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Very dissatisfied

3.4. How would you rate the quality of the food and beverage consumed during your trip?

Excellent

Very good

Good

Fair

Poor

3.5. How would you rate the friendliness and helpfulness of the local residents and hospitality staff?

Excellent

Very good

Good

Fair

Poor

3.6. How easy was it to navigate and find your way to the different attractions and activities?

Very dissatisfied

Somewhat dissatisfied

Neutral

Somewhat satisfied

Very satisfied

3.7. How would you rate the overall value for money for your experience?

Excellent

Good

Average

Poor

Very poor

3.8. How safe did you feel during your trip?

Very safe

Safe

Neutral

Somewhat unsafe

Very unsafe

3.9. Did you experience any issues or problems during your visit?

Yes, and they were resolved satisfactorily

Yes, and they were not resolved satisfactorily

No, I did not experience any issues or problems

3.10 Do you recommend Kenya as a tourist destination to a friend or family member?

Definitely

Probably

Neutral

Probably not

Definitely not

3.11. Any other comments or suggestions on destination Kenya?